9月10日，罗永浩在微博上发文称西贝餐饮“几乎全都是预制菜”，这一说法引发网友广泛关注与讨论，“罗永浩吐槽西贝”相关内容登上热搜，翌日西贝创始人、董事长贾国龙在新闻发布会上表示“西贝不是预制菜”，并宣布推出“罗永浩菜单”，并开放全国门店后厨给大众参观，并扬言要起诉罗永浩。受到舆论风波的影响，西贝餐饮自9月10日起的营业额出现连续下降，9月12日起每日的营业额预计减少200—300万元。9月14日晚，贾国龙在微信称罗永浩是“网络黑嘴、网络黑社会”。9月15日中午，西贝官方发布了书面致歉信。罗永浩表示决定放弃追究西贝。
圖像來源，BBC Chinese / Lok Lee
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"Leaders trying to establish their partnership, as well as drive the business and evolve the strategy - and doing it in a way that doesn't create confusion in the organisation - is usually very difficult if they don't know each other," says Remick.
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